If no satisfactory solution has been found after your feedback to the above contact, you can turn to the arbitration board pursuant to Section 16 of the German Act on Equal Opportunities for Persons with Disabilities (BGG). The BGG arbitration board is tasked with supporting out-of-court settlement of disputes regarding the issue of accessibility between persons with disabilities and public institutions.
The arbitration process is free of charge. No legal representation is required.
Further information on the arbitration process and the opportunity to submit an application are available on the arbitration board’s website.
You can contact the BGG arbitration board directly at info[at]schlichtungsstelle-bgg.de.
The contents of this website is also available via web reader, in German plain language, and in German sign language.
You can reach the conciliation board under the following address:
Schlichtungsstelle nach dem Behindertengleichstellungsgesetz
bei dem Beauftragten der Bundesregierung für die Belange von Menschen mit
Mauerstraße 53
10117 Berlin
Mail: info[at]schlichtungsstelle-bgg.de
Telephone: 030 185 272 805
Fax number: 030 185 272 901
You can also complain using an online form on the internet (in German).
It is also possible to contact the conciliation body using SQAT (Signing Question and Answer Tool) (in German).